BatteryStuff.com

Articles tagged with "customer service"

Moving is Tough | Photos of New Warehouse

Posted on February 21, 2011
Moving is tough. No matter how well you plan things out, there always seems to be something that causes a stir, gets left behind, or just plain jumps out and surprises you. As you may be aware, BatteryStuff recently completed a move that relocated us across town. As of today, we are all waiting with baited breath for Murphy to show up, but so far, so good. In fact, our total disruption of service due to the move was only about 4 hours. With that, we can be confident that our customer service is still world class and our move was nearly seamless. read more...

Our Company Philosophy | The Bottom Line

Posted on May 19, 2011
Is price everything? At Batterystuff we believe in competitive prices, but that's not the bottom line. The bottom line at Batterystuff is Customer Service. With us you will ALWAYS have the best service, from staff who know our products, since they use them too. Price is important, but be wary of the discount retailer operating out of Mom’s basement, who never actually use, touch or see the product they are peddling. read more...

News Update | Ready for Google Plus

Posted on July 19, 2011
Have you heard about the Google Plus movement? It might be the start of something big. We're ready to ride that wave, how about you?

If you have a Google Account, then you are already set. On any page, you can now click the "+1" button on any page or Google Search result that you find worth sharing. All of your friends will be able to see what you think is worth viewing. Plus, you get to see what your friends think is cool, too. In case you're wondering, our Google "+1" button is located at the bottom of the left sidebar. read more...

Tips and Tricks | Preventative Maintenance

Posted on July 25, 2011
It is amazing the percentage of re-orders we receive. People call and tell me of how well the products they bought from us work! You shouldn't expect any less. Of course some things are easier to measure than others. In dealing with mechanical devices, only so much can be done. We prefer to sell maintenance products as opposed to fix-it products. Remember, it is always easier and cheaper to maintain than to repair. read more...

Why BatteryStuff?

Posted on January 18, 2012
In these days of instant web sites, Grandma’s basement world headquarters, and retail giants moving in on the online model it can be easy to lose sight of the ‘total package’ that specialty resellers such as BatteryStuff.com offer. If you want specific service and technical help, you go to the experts.

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Thank You Gift | A Token from Afghanistan

Posted on September 28, 2012
The other week, we received a mysterious package that was shipped to the attention of one of our techs. Inside was a letter written as an appreciation for the customer service received by the writer, Joe. A quick synopsis of the situation is this. Joe ordered a battery for his ATV from us back in April of 2010. Later that year, he was deported overseas to Afghanistan. When he came back, his battery was dead. But we took care of that. read more...

What is Good Customer Service, Exactly?

Posted on January 31, 2013
Customer Service. We’ve all heard it, we all want it, but what does it really mean? I’ve spent a bit of time recently processing this question. I guess it boils down to the end product. When it is all said and done, and words stop flying, it should be the last impression the customer has of the company before he goes off to use whatever product or service he purchased. read more...

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