Shipping and Handling Policy
Save money on shipping!
If your order can be delivered to a commercial delivery address (your workplace) where someone is able to receive and sign for the package, we can reduce your shipping costs. A commercial address is defined as an establishment with posted daily hours, customer parking and in which the package can be signed for. Sorry, if you run a business from your home this does not qualify as a business address.
BatteryStuff.com will select the method of shipment for any of our Sealed AGM type batteries. They will typically be shipped via USPS but may be shipped Economy Ground via UPS or FedEx at our discretion. We typically look for the fastest method, so that you have your battery as soon as possible. This does not apply when the customer chooses an expedited shipping method, such as Second Day Air or Next Day Air, and PAYS THE EXTRA COSTS associated with that method.
Shipping Term Definitions
Not sure what shipping type to select? Let me help you with some definitions to make your choice a bit easier.
Ground / Ground Delivery /Economy Ground: This is generally our cheapest rate. For most standard weight and size items, it offers a low flat rate, with general delivery time of 6-8 days from date of order. Typically, your package will arrive via UPS, FedEx, or USPS, but we still need a valid USPS address for validation.
USPS Priority Mail or First-Class Mail: This shipping option is our best overall deal. If you select this option, you can expect your item to arrive within 3-5 days from the day it is ordered, delivered to any valid USPS postal address in the USA, including territories and APO/FPO.
Third Day Air*:
The product is scheduled to arrive the third full business day from the date your order is processed. For instance, an order placed and processed on Tuesday will ship with a delivery date of three business days later – on Friday via UPS or FedEx. Please contact the order line at 800-362-5397 if you require weekend delivery as the shopping cart only takes into account business days.
Second Day Air* The product is scheduled to arrive the second full business day from the date your order is processed. For instance, if you order late on Friday afternoon your order will be processed on Monday and to arrive two days later – Wednesday, via UPS or FedEx. Please contact the order line at 800-362-5397 if you require weekend delivery as the shopping cart only takes into account business days.
Next Day Air Our Fastest, and guaranteed delivery rate. Your product will arrive the next business day after it is ordered, provided it is ordered before 1PM pacific time. So, a Friday 12:00 order will arrive on the following Monday, or a Thursday morning order will arrive on Friday the next day. Delays due to weather are non-refundable via UPS and FedEx shipping policies and we are unable to issue credits should the package be delayed due to any weather related event. Also, over the Thanksgiving to New Year Holiday UPS and FedEx are not offering a money back guarantee if the package is delayed for any reason. Please contact the order line at 800-362-5397 if you require weekend delivery as the shopping cart only takes into account business days.
*BatteryStuff.com will make every attempt to process and ship orders in a timely manner. However, FedEx and UPS have both suspended their money back guarantee due to Covid-19 and the resulting reduction in carrier manpower. While both carriers will make every attempt to deliver packages on-time, delays within their networks are present and are expected for the unseeable future. As a result, shipping is non-refundable due to delays in arrival for Two-Day, Three-Day, and all Ground Shipping Options.
Signature Required / Package Theft:
Due to the increase in package theft BatteryStuff.com will require a direct signature for all Orders $500 and over to protect against fraud and theft. Orders under $500 will be shipped without a signature required release under normal circumstances, but signature required release may be required at the discretion of BatteryStuff.com.
BatteryStuff.com is not responsible for package theft once a package has been delivered to a customer indicated address. Customers can contact the BatteryStuff.com order line prior to their order being shipped and purchase the signature required service if they feel their package is at risk of being stolen.
Cost of shipping and Delivery Time
Delivery cost is calculated on most items as you add them to the shopping cart; credit card information is not required to calculate shipping cost.
Customer may select from several levels of delivery, Air and Ground. Most orders received by noon Pacific time ship the same day, delivery time varies from 1 to 7 business days depending on level of delivery service selected and distance from the shipping warehouse. Please note that while FedEx or UPS may deliver on the weekend in some locations the actual shipping time will be based off business days. Please contact the order line at 800-362-5397 if you require weekend delivery for the Next Day, 2-Day, or 3-Day shipping options as the shopping cart only takes into account business days.
NOTE: New UPS Budget Rates to Zip Codes outside the 48 contiguous States may take up to several weeks for delivery.
Customer will usually be emailed tracking to the email address provided the same day the order ships. Orders drop shipped from manufacturer warehouses can take 1 to 3 business days to receive tracking numbers.
To keep shipping cost low some order with large quantities and/or heavy products may be delivered via motor carrier freight. Customer will be notified, and delivery address and contact information will be verified prior to an order being shipped via motor freight. Typically, motor freight estimates a 7-to-10 business day delivery timeframe. However, motor freight delivery estimates are not a guaranteed and shipping is non-refundable should a shipment be delayed.
When shipping to an APO, FPO, or P.O. Box address, parcels must be shipped via U.S. Mail ONLY. You must request a shipping quote on the item(s) you require. You will receive a quote within two working days with instructions on how to place your order.
To Order by Mail:
You must first contact the order line and receive a quote number to reference. Once a quote has been generated you can send your payment in the form of a MONEY ORDERS OR CASHIERS CHECKS only. Unfortunately, we do not accept personal checks.