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Knowledge Base : Policies and Procedures

Policies and Procedures

Founded on the idea that we can offer superior customer service, fantastic product selection, after purchase care and very competitive pricing, BatteryStuff.com has nothing to hide.  We do NOT follow the latest internet model that is a hands off, drop ship only operation. Instead we run a full service 14,000 sq ft warehouse where we actually have our hands on the products we sell. Use this section to find out about privacy, shipping policy, returns, and of course a bit more about us.


Articles

  • Why BatteryStuff?
    Where do you find the best? Usually you find them in the industrial and high performance markets. Quite a few of our products are produced by smaller companies to fill special needs and requirements. These smaller companies typically do not have the advertising budget for slick packaging and catchy jingles, but are more likely to spend that money on product development. We have tried and tested every product that we offer, and we believe that they all meet or exceed the claims made regarding their performance. read more
  • Shipping and Handling Policy
    If your order can be delivered to a commercial delivery address (your work place) where someone is able to receive and sign for the package, we can reduce your shipping costs. A commercial address is defined as an establishment with posted daily hours, customer parking and in which the package can be signed for. Sorry, if you run a business from your home this does not qualify as a business address. read more
  • Privacy and Security Guarantee
    We at BatteryStuff.com feel that your personal privacy is of the utmost importance. BatteryStuff.com does not compile Credit Card information on our computers and any hard copies of sales documents and credit data is confetti shredded on a regular basis. We also do not buy, sell, beg, borrow, or steal email information. read more
  • Returns Policy
    Upon approval you may return most new, unopened items sold and fulfilled by BatteryStuff.com within 30 days of the purchase date for a refund minus shipping and handling and any applicable fees. Items should be returned in their original product packaging. We'll pay the return shipping costs if the return is a result of our error. Please see specific information regarding returns below. read more
  • How Does the Powersports Battery Warranty Work?
    Batteries less than 30 days old will be replaced at no charge. For batteries over 30 days, the customer must pay for the shipping of the new replacement battery (typically $11.00). We will always work with the customer to avoid shipping charges whenever possible, which may require simple testing to be conducted by the customer at their location. The following test may be required in order to proceed with any warranty claims. read more
  • Do You Ship Batteries and Battery Chargers to Canada?
    We would be glad to ship most items to you in Canada. We are limited in how we can ship, based on international law. For instance, we cannot ship a battery to Canada via Post. Canadian law forbids the transport of batteries via the Postal Service, in fact we were unaware of this and had several shipments confiscated and destroyed by an over zealous Canadian postal official, which left both us and our customer without a battery. read more
  • Ordering International, How's That Work?
    In most cases we will do what we can to process International order requests. Not all our products are available for overseas shipping, mainly glass faced solar panels and batteries. All international order inquiries will need to be submitted for approval, and a shipping quote. read more
  • I ordered a Battery charger last week, and when I submitted the form...
    When you place an online order with BatteryStuff.com, you will receive an email within a few minutes with an order confirmation number. If you do not receive a confirmation email, it is possible there was a problem with submission on your end that did not allow the order to be entered (Usually a missing but required field). read more


Contact information

Live Phone Help hours 7 am to 4 pm Pacific Time Monday

Order Line: 800-362-5397
Tech Help: 541-474-4421
Call from outside the United States: 541-474-4521
24-hour fax line: 541-471-6014
Tech Help via email: tech@batterystuff.com
Other email inquires: custser@batterystuff.com
Warehouse Address: 276 Tech Way, Grants Pass, OR 97526

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