Warranty Test Tutorial
One of the facts of life is that batteries fail. Some take years, but eventually they will all bite the dust. Rest assured it is uncommon for our customers to experience battery issues, as less then 1% of the powersports batteries we sell end up requiring a warranty. Our Scorpion brand and Yuasa brand from Motocross come with a 1 year replacement warranty against manufacturer defects. If the battery is suspect and is still under warranty, we will replace it.
The following test may be required in order to proceed with any warranty claims.
After you have gathered all of this data, email us the results at email@example.com. Include in the email:
• Description of symptoms
• All 4 voltage readings labeled at what stage they were recorded
• Your return Contact information
• Order information if it is a battery that you bought from us.
Our technical department will analyze the data within 1-2 business days and respond to you with a conclusion. If the information is conclusive, they will be able to tell you what the problem is, and how best to proceed.