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Articles Tagged With “return”

Returns Policy

Upon approval you may return most new, unopened items sold and fulfilled by within 30 days of the purchase date for a refund, minus shipping and handling fees. Items should be returned in their original packaging. We’ll pay the return shipping costs if the return is a result of our error. You should expect to receive your refund within 20 days of giving your package to the return shipper. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Please contact at the following to inquire about receiving a Return on Merchandise Authorization (RMA) number: 1-800-362-5397 or returns email address. more...

Did I Receive a Bad Battery?

When we ship our maintenance free AGM powersports batteries, they are pre-filled, charged and ready to install. These batteries are sealed and considered “dry” batteries. Because our batteries are freshly activated you may occasionally see small acid stains on the packaging. However, if there is a pool of acid on the box or packaging this is NOT considered normal. If this is the case, please contact us as soon as possible. more...

How Does the Powersports Battery Warranty Work?

Batteries less than 30 days old will be replaced at no charge. For batteries over 30 days, the customer must pay for the shipping of the new replacement battery, which is $13.00 - $18.00 within the USA. For Canada, the customer must pay the current UPS Ground Rate, and replacement is still subject to brokerage fees and taxes, which is the responsibility of the customer. more...